The vendor’s staff does not have access to the VA network or clinical data. It is neither needed nor requested. Note: This is also part of the information security– the vendor cannot lose or disclose what they don’t have!
Why? Due to VA’s information security rules, it is difficult for small vendors to get and maintain access to VA resources (e.g., network login). It is even more difficult to get access to the sensitive patient-level clinical data which a clinical App like Brillians requires.
To overcome the above limitations, Brillians depends on the knowledgeable, volunteer VA employees to configure, provide training, and support the app. Please see more details on these aspects later in this document.
As of this writing, this model has worked well for over 11 years in nearly 30 VAMCs.